PRIVACY POLICY

Fuzz Culture Club

Last updated: October 2026

At Fuzz Culture Club, we take your privacy seriously. This policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our coaching services.

We handle personal information in accordance with UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

1. Who We Are

Fuzz Culture Club provides online fitness coaching, training programmes and digital resources.

The business is operated by Lucinda Livingstone trading as Fuzz Culture Club.

Website: https://fuzzcultureclub.com/

Email: [email protected]

Business contact address: [email protected]

We are the data controller responsible for the personal information covered by this policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal information: Your name, email address, contact details and information submitted through our website forms.

Enquiry and quiz information: Your responses to enquiries, coaching questionnaires and training recommendation quizzes.

Coaching information: Your training goals, experience, progress, check-ins and programme preferences.

Health information: Information provided through Everfit, including PAR-Q responses, relevant medical history, injuries and other health details needed to support your coaching.

Payment information: Details of purchases, payments and subscriptions processed through Stripe. We do not directly store your full payment card details.

Website information: Technical information such as IP addresses, browser information and website activity, where collected.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and questions.

Recommend suitable coaching services and training programmes.

Deliver coaching, memberships and digital products.

Personalise training programmes and monitor progress.

Process payments and manage subscriptions.

Send service-related communications.

Send marketing emails where permitted by law.

Improve our website and services.

Meet our legal and financial obligations.

4. Our Legal Basis for Processing Information

Under UK GDPR, we rely on the following lawful bases where appropriate:

Contract: To provide coaching, programmes and products you have purchased, or take steps at your request before entering a contract.

Consent: Where you have agreed to certain uses of your information, such as marketing communications or processing health information where applicable.

Legitimate interests: To respond to enquiries, manage customer relationships and improve our services, where these interests are not overridden by your rights.

Legal obligation: To comply with applicable legal, tax and accounting requirements.

Health Information

Health information is classed as special category personal data under UK GDPR and receives additional protection.

We collect relevant health information through Everfit, including PAR-Q questionnaires, to help provide appropriate and personalised coaching.

Where we rely on explicit consent under Article 9(2)(a) of UK GDPR, we request this separately through our onboarding process.

You can withdraw your consent by contacting us. This may affect our ability to provide coaching where the information is necessary for the service.

5. How We Store and Share Your Information

We use trusted third-party platforms to operate our business and deliver our services, including:

Funnel Sketchers (GoHighLevel): Website forms, enquiries, quizzes, contact management and email communications.

Everfit: Coaching programmes, PAR-Q questionnaires, client progress and health information.

Stripe: Secure payment processing and subscription management.

These providers process information as necessary to deliver their services. We take reasonable steps to ensure appropriate safeguards are in place.

Some information may be processed or stored outside the UK. Where required, appropriate international data transfer safeguards will be used.

We do not sell your personal information.

We may also disclose information where legally required.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy.

This includes providing coaching services, managing enquiries, maintaining appropriate business records and meeting legal obligations.

Different retention periods may apply to coaching records, health information, marketing contacts and financial records.

When information is no longer needed, we securely delete or anonymise it.

7. Email Marketing

If you sign up to receive updates from Fuzz Culture Club, we may send you training tips, resources, news and information about our services.

We only send marketing communications where we have the appropriate permission or another lawful basis and meet applicable electronic marketing rules.

You can unsubscribe at any time using the link in our marketing emails or by contacting us.

We may still send essential communications about services you have purchased.

8. Cookies

Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website and improve our services.

Essential cookies may be used to make the website function correctly.

Where consent is required for optional cookies, we will request it before using them.

You can manage your cookie preferences through the controls provided on our website, where applicable, or through your browser settings

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9. Your Rights

Under UK data protection law, you have certain rights relating to your personal information.

These include the right to:

Access the personal information we hold about you.

Request corrections to inaccurate information.

Request deletion of your information in certain circumstances.

Object to or restrict certain types of processing.

Withdraw consent where processing is based on consent.

Request transfer of certain information to another provider.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.

The latest version will be published on our website with an updated revision date.

12. Contact Us

If you have any questions about this policy or how we handle your personal information, please contact:

Fuzz Culture Club

Email: [email protected]

You also have the right to raise a concern with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

We welcome the opportunity to address any concerns directly first.